A shocking news came for whoever was expecting the first Galaxy Fold analysis. It was that some units sent to reporters and analysis youtubers broke down after a few days of use. Still at the end of this Wednesday, Samsung has spoken about the case. And it has ensured that it will investigate personally all the damaged devices.
“A limited number of Galaxy Fold copies have been sent to the press in advance for review. We have received some reports on the main screen of the units and will thoroughly and personally inspect these units to determine the cause of the problem” . The company said in a statement sent to the Wall Street Journal.
The case of the film removed
In reports published yesterday, at least two people who received the device in advance reported having removed a protective film. The film comes on the Galaxy Fold screen. It appears to be only a common anti-scratch plastic. Nevertheless, one should not remove this layer. And Samsung informs this in the packaging of the device.
In the statement yesterday, the company hit again on this key.
“In parallel, some analysts said they had removed the top layer of the panel, causing damage to the screen. The Galaxy Fold main screen has a protective layer on it. It is part of the panel structure developed to protect it from unintended risks, “the company explains.
“Removing this protective layer or adding adhesives to the main panel can cause damage. We guarantee that this information is passed on clearly to our consumers, “concludes Samsung in its statement.
These are the problems that can tarnish the device’s reputation. And they can leave many people suspicious when it comes to investing $ 2,000 in a smartphone. Despite all that, Samsung ensures that the Galaxy Fold release schedule will be maintained.
Also from Samsung PR: “There are no changes to the plans – we are launching in the U.S. on April 26.”
— Joanna Stern (@JoannaStern) April 18, 2019
Also from Samsung’s press office. ” There are no changes of plans. We will launch [the Galaxy Fold] in the US on April 26, “says journalist Joanna Stern.